Delivery Policy

 

  • Shipping Costs & Carriers
    • We offer Domestic and International shipping, Express Shipping and Standard Shipping. Please contact us for special requests, we are happy to accomodate! 
    • We use FedEx and UPS as shipping carriers and rates are based on FedEx/UPS prices. Our items are often bulky and packaged specially, so rates are adjusted based on weight and dimensions
    • We also reserve the right to charge shipping processing fees that are calculated at checkout
  • Order processing time & delivery speed
    • We typically process orders as they come in. If you place an order before 2pm, you can expect it to be shipped out the same day.
    • We suggest you track using the tracking number provided with the order. Once it is shipped from our warehouse, delivery time is dependent on the carrier.
  • In the event of any delays or service interruptions, or if an item arrives late or damaged, please call 212-354-6711 and our customer service team will help you with a resolution

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